Q. Do I need to pay the custom fees, when I receive the package of the item?
A. No, you do not need to pay the custom fee.
Normally in the EU, there is a charge of the custom and the import VAT for the packages, which come from outside of the EU. At MONO MONTHLY an online pre-order event, MONO JAPAN will first receive all the items of POLS from Japan, and we pay the charges. We send the items from the Netherlands to all the customers. Therefore, there are no import duties and VAT.
Q. I’m living outside of the EU. Do I need to pay something extra?
A. We are located in the Netherlands and are not responsible for customs and brokerage fees on international orders from non EU countries. So, yes, you may be required to pay customs and brokerage fees, import duties and VAT by your local carrier.
Q. I’m planning to go to Japan in 2021. Can I buy these items in Japan as well?
A. The Japanese maker we feature creates their items from pre-orders, orders received in advance during the MONO MONTHLY pre-order period. Their items are sold in selected shops in Japan, and the number of items in each shop is limited. Therefore, it will be difficult to find the item you want, even in Japan.
Q. Why do they need such a long time before delivery?
A. With MONO MONTHLY, we are working to create a more sustainable system that prevents surplus production and unsold products. This pre-order way of purchasing takes a longer delivery because each production takes place only after receiving an order and payment, and are shipped to the Netherlands.
Q. Can I cancel the order after payment?
A. You can cancel within a week after the payment.
Q. Can I return the item and get the refund?
A. We only offer refunds up to 7 days after delivery of order. We will refund the amount of the item, only if the condition of the item is in the original state and is as good as new. We can’t accept the refund if the item has been worn.
The refund will be arranged after MONO SHOP receives the returned item. We are unable to refund or exchange orders if a customer changes their mind, or for any other personal or subjective reasons.
Q. What are the payment options?
A. Please check this page for payment options.
Q. Can I see the product in a store?
A. Unfortunately, there is no physical store. If you have any questions, please contact us at firstname.lastname@example.org .